Domain Name Registration

Frequently Asked Questions

• Is a domain name different to web hosting?

  Yes, and you’ll need both.

  • Domain name registration gives you an address where people can find you, like https://registry.com.au
  • Web hosting provides a place to store your website’s content and data, including images, pages, text and customer database

  We’ve made things easier by offering 3 months of web hosting for free with any domain name purchase.

• Do I need a .au domain?

  It’s completely up to you. Research shows that people trust .au domain names because of the local association, but if you’d rather use a generic domain then we can still get you registered.

  Either way, Registry provides 100% Australian hosting to help with site speed, SEO and security.

• What are the requirements for .au domain hosting?

  You need an Australian presence to have a domain name that ends in .com.au or .au.

  For .com.au domains, that means local residency, or a business or company registered in Australia. For .au domains, it means being able to demonstrate a link to Australia in your business.

  Our support team can help you confirm whether you’re eligible for Australian domain name registration.

• Will my domain expire?

  Yes, domain name registration is a subscription service.

  However, we help you make sure your website is always accessible. With automated email and SMS notifications, a user-friendly management portal and a local support team, you’ll never have a nasty shock.

  We also offer a grace period to renew your domain name after it expires. If you choose not to renew it, we will release your domain name back into the pool for someone else to claim.

• Can I transfer my domain name to Registry from another host?

  Yes, you can.

  Transferring domain name registration to Registry is easy, fast and affordable. This is especially helpful if you are:

  • Currently registered with an overseas provider
  • Hosting your website with Registry
  • Unhappy with your current provider
  • Looking for a one-stop solution for domain name registration, web hosting and email

  We provide detailed instructions and support to assist you in the transfer process.

• Are SSL certificates included with domain name registration plans?

  SSL certificates are only included where you have hosting for your domain name, as you do not need SSL otherwise.

  SSL certificates ensure secure data transmission and improve search engine rankings for Australian websites. You can identify a secure website by https:// at the start of the URL instead of http://.

• Can I get a custom email address to match my domain?

  Absolutely! Registry provides custom email hosting as a standalone service, or you can bundle domain and email registration together to make things easier.

  You can even set up email forwarding to ensure customers, clients and suppliers can always reach you at the right address.

• What support is available for domain, email and web hosting issues?

  Registry offers dedicated client support with a local team available every day.

  You can reach us from 9am to 5pm Monday to Friday with general enquiries, or contact us through your client account for urgent support.

  • Call us on 1300 070 000.
  • Email us at info@registry.com.au.