In the first instance, please raise any complaint through our standard communication channels (eg. contact form or via email to email@example.com).
If you have contacted us and are not satisfied with the outcome, level of service you received or the way in which your concern was dealt with, please escalate your issue to us.
We only accept escalations in writing to the following address:
PO Box 13267, Law Courts, VIC 8010
Please send an email to firstname.lastname@example.org with your Reference Number and ABN we will ensure to add you to our “Do Not Send” database. Please note that if you call us to request we remove you from our mailing list, you will still be instructed to email us your request and Reference Number. We take all removal requests seriously and you can be assured your details will be removed.
auDA is the policy authority for the .au domain space, responsible for the development, review and enforcement of policies dealing with the registration of .au domain names and the operation of the Australian domain industry. Registry Australia understand and comply with all auDA Policies.
You can view auDA Policies here.